At Random, we value customer satisfaction and strive to provide premium clothing at affordable prices. If you are not completely satisfied with your purchase, our refund policy outlines the process for returns and refunds.

 

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• – The item must be unused, unworn, and in its original packaging.
• – The return request must be initiated within 7 days of receiving the order.
• – The item must be in resalable condition without any damage or alterations.
• – Items purchased on sale or as part of a special promotion may not be eligible for refunds (unless defective).

 

2. Non-Refundable Items

We do not accept refunds for:

• – Items that have been used, washed, or damaged after delivery.
• – Items without original packaging or proof of purchase.
• – Custom or personalized orders.
• – Gift cards or promotional items.

 

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. 1. Contact Us at support@randomfashionbd.com with your order number and reason for the return.
   2. Our team will review your request and provide return instructions.
   3. Ship the item back to the return address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.
   4. Once we receive the item and inspect its condition, we will process the refund within 3 business days.

 

4. Refund Processing

• – Refunds will be issued to the original payment method used during purchase.
• – Please allow 7 business days for the refund to reflect in your account.
• – Shipping fees and any non-refundable charges will not be included in the refund.

 

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

6. Damaged or Defective Items

If you received a defective or incorrect item, please contact us immediately at support@randomfashionbd.com with photos of the product. We will arrange for a replacement or refund at no extra cost.

7. Contact Us

For any refund-related inquiries, please reach out to us at:

Email: support@randomfashionbd.com 
Website: www.randomfashionbd.com

We appreciate your trust in Random and are committed to ensuring a seamless shopping experience!